Find the Best Auto Repair Shop in Tacoma or Puyallup

Are you a car mechanic or have do it yourself auto repair savvy?  Finding and doing business with the right auto repair shop may require a leap of faith.  If you pay attention to what your car mechanic says and does, there will be clues that will tell you whether you’re being conned.  If you're looking for information about car repair shops in Tacoma, Puyallup, Pierce County and the surrounding areas, is a great resource. car repair shop reviews will give you honest feedback that you can trust. Use our auto repair buyer’s guide to discover what is most important to consider.  You will see people sharing their opinions and reviews, each one verified and approved to help you choose the best car repair shop for your needs.

Auto Repair Shop Service Buyer’s Guide

Overall, independent auto repair shops get higher marks for satisfaction than car dealers, according to the results of the latest Annual Auto Survey from Consumer Reports Magazine.  Before you take your car or truck into the shop for routine maintenance (or for repairs), it is good to remember:

  • Every year, Consumer Reports asks car owners how satisfied they were with auto repairs performed by dealerships and independent shops in the previous 12 months. Recently they received responses on 168,000 vehicles.
  • Regardless of whether service was performed at an auto dealer or an independent repair shop, the survey found satisfaction scores to be higher overall for maintenance than for repairs.  Considering that repairs are most likely to be more expensive, time consuming, and frustrating than scheduled maintenance, it is not surprising.
  • The owners of Chrysler, Dodge, Jaguar, Jeep, Nissan, Mercedes-Benz, and Volvo vehicles, prefer independent repair shops.  This group was less satisfied with dealership repairs than owners of most other brands.  (Not that it is indication of the reality in the local area.  This is a general survey.)
  • The owners of Lexus, Acura, Lincoln, Buick, Porsche, and Cadillac were among the more satisfied for dealer repairs.  Land Rover, Jaguar, Dodge, and Jeep owners were among the less satisfied.
  • The owners of Buicks and Lincolns were among the more satisfied for maintenance, followed closely by Cadillac, GMC, and Chevrolet. There was little difference in satisfaction between those who had their cars serviced by dealers and those who went to independent mechanics for these brands.
  • Suzuki, Smart, Mitsubishi, Scion, and Mazda owners were among the less satisfied with dealer maintenance overall.

Note:  The general survey may is not an indication of what happens locally.  The survey should help you ask better questions and anticipate problems before they happen.  There are many outstanding auto dealers in the Tacoma / Pierce County area that offer superb service.

Regardless of whether you choose an auto dealer or an independent car repair shop, these tips will help you get a repair performed right:

  • Describe the problem you are having in depth.   Don’t be ambiguous and vague.  Give the mechanic as much information as possible.  When you hear the noise, feel the jiggle, or smell something odd, write down the symptoms and when they occur.  Whenever you can, talk directly to the mechanic who will be working on your car.
  • Don't offer a diagnosis, you are not the expert.  If you begin to make your own assessment and share with the mechanic what you think is causing the problem, you may be on the hook for any repairs the auto repair shop makes at your suggestion. (Even if they don't solve the problem.)
  • You might need to request a test drive.  If a problem occurs only when the car is moving (which is so often the case), ask the mechanic to take a test drive with you.
  • Always, always… get an estimate.  If the repair will cost more than the estimate, inform them that you need to be contacted before the additional repairs are completed.
  • See the parts.  What they are saying may not make sense.  “Can’t be that bad” might be a thought.  If so, ask them to show you the problem parts.  If they refuse, that is a warning sign. Don't let the mechanic refuse your request by saying that his insurance company doesn't allow customers into the work area. 

Top auto-service gripes include high prices and car problems which were not fixed properly.  Length of time to get the work complete is also another frequent complaint.  Understanding in advance what the price will be, if there is a guarantee and the consequences for not getting the work done as promised will keep surprises low and satisfaction high.

When is the best time to look for a high quality auto repair shop?

            Answer:  Before you need one.

Making a good decision about which auto repair shop in Tacoma or Puyallup is difficult when you are faced with a car problem and time restraints.  Finding a shop takes time and patience.  During an emergency, the best option which may seem convenient at the time can cost you double.  An emotional situation where logic is lost can do more harm than good.  You want to be relaxed when researching and evaluating the facts.  Find an auto repair facility before you need one.

When to shop for an auto repair shop:

The process to determine which auto repair shop to consider is fairly simple.

Call or visit shops in your area.  The best time to call or visit is between 9 am and noon which is just after the morning rush and when cars are being evaluated.  Hopefully by noon the mechanics have completed their evaluation and will come up with an estimate of repairs.  They call the customers to discuss the necessary repair work.  For many, the 9 am to noon is a lag time for the auto repair shop manager or owner.  If you try to have a conversation other times, you might find them rushed and short with you.

Where to find an auto repair shop:

The first tool of choice is the Internet but it is much too full of options.  While general sites such as Yelp and Angie's List provide what appears to be real feedback, often you'll get a skewed sense about the auto repair shop and the feedback that isn't entirely helpful. Too many times there is competition talking bad about others or business owners talking about themselves (in disguise) These sites are not monitored. offers a unique list of businesses with reviews because every review is personally approved by a human.  If there is a question about the validity of the review, someone on the can mark as “spam”

If you can identify a good repair shop before you need it, you'll be in the best position to get your car back and on the road safely and to your liking.

Watch out, you might become a victim as those in this video:

Here is a list of local excellent auto repair shops in Tacoma, Puyallup and general Pierce County for maintenance, oil and filter change, body repair, towing and general auto repair:



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24 Nov 2016

By Dean Banks III